For the last several semesters, the GCC Advisement Center has utilized a web-based system for maintaining a virtual "line" for those who walk in without appointments. Students sign in to wait for advisement using a web page published in kiosk mode at a station near the door; they specify the reason for their visit and are even provided with an estimate of the expected waiting time calculated on the fly based on current activity. Meanwhile, all advisors are logged in to a web site that a refreshes a current display of waiting students. Advisors and assisting personnel can assign students to wait for specific advisors on request. When the next available advisor pulls up the next student waiting in line for assistance, the student's current reason for visiting is displayed on screen along with any record of services provided that may be found from previous visits. The advisor then calls upon the student to have the advisement session, during which an on-screen form is used to mark the services provided during that session. This process allows for the gathering of statistics of quantities of walk-in traffic, waiting time, etc. The system can also be used to record services provided via appointment or phone.
| 
