|
Title:
How Students Services Impact Learning
Convener:
Debbie Stanfield - GWCC
Facilitator:
Debbie Stanfield - GWCC
Attendees:
Andy Bernal - GWCC, Cathy Meschke - GWCC, Ester Schon - GWCC,
Irene Ruiz - PC
|
Discussion:
How to get out of the boxes--e.g. signatures from advisors if student is taking
certain number of credits.
Policy and procedures -- based on traditional -- re-examine policies and procedures.
Residency policy -- many are not learner centered; chose to go elsewhere.
Need a place to go to get needed information.
Teach how to navigate our system, policies, and procedures.
Employees are limited also.
Different models/procedures on each campus.
Coach vs. trial and error.
Customer service/student centered.
Disabled students are restricted.
Retraining of staff.
Problem solving techniques.
Teach/coach, do not do for them.
In some ways policies (rosters) distract faculty from being able to teach i.e. students
learning distracted.
Concern that implementation of policies/procedures are different throughout the
district.
When programs/services are district-wide, no vehicle to get information to all
campuses.
Systems not set up to do things systematically.
Size of college has impact on flexibility.
Computer systems do not support instruction/services in many ways.
Implementation of system to track allied health students -- no dialogue with those
being impacted.
District reacts vs. being proactive.
External drivers, financial aid, faculty’s last day of accountability.
Develop communication line where issues can be raised on a continual basis to
discuss with all.
Job descriptions/personnel may not have the needed experience/training --
change in how we do business, walls/counters are done -- tasks within a job.
Models are different.
Students don’t know who to ask.
Expectations of students from the college -- not a "real college".
Paid and want it their way.
Student’s need to learn what it is we do -- and know what their responsibilities
are.
Tools/publications/forms need to be "user friendly".
Use technology (WEB) to coach students -- on-line tour via District Advising
Council.
|
