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item	Planning, Effectiveness and Assessment: A Stakeholder Driven Strategic Planning Process
contact	Sandy Hill (Estrella Mountain Community College) sandy.hill@emcmail.maricopa.edu
credits	Steve Boettcher, Ed.D., Student Academic Achievement Assessment Coord Sally Buxton, Vice President of Administrative Services Jann Contento, Ph.D., Student Success Coordinator Clay Goodman, Vice President of Occupational Education Sandy Hill, Coordinator of Institutional Effectiveness Ernie Lara, Ph.D., Vice President of Student Services April Nelson, Student Office Assistant Barbara Ping, Student Office Assistant Vernia Roseke, Administrative Assistant I John Snelling, Institutional Research Analyst Sue Tavakoli, Director of College Business Services Bryan Tippett, Ed.D., Vice President of Academic Affairs Rene Willekens, Dir. Institutional Planning, Research & Effectivness
college(s)	Estrella Mountain Community College
discipline(s)	all
summary	Estrella Mountain has developed an integrated planning, effectiveness, and assessment process focused on improvement of Mission and Goals. Key stakeholders (students and employees) drive the process at all levels. Critical components include strategic and divisional planning; core values; core indicators of effectiveness; student academic assessment; student engagement; and national benchmarking projects.
details	(This initiative is Estrella Mountain's 2005 Innovation of the Year.) The integrated planning, effectiveness, and improvement process is designed to promote the continuous improvement and attainment of the Estrella Mountain Mission and Goals. Some specific examples of how continuous quality improvement occur are: 1) The Estrella Mountain Strategic Plan is monitored and improved by Leadership Council every few months rather than once every several years; 2) At least three key stakeholder improvement interviews (six to seven per year) are conducted each fall and spring semester as part of the institutional effectiveness process; 3) All divisional plans are updated each year and include a progress report on division objectives; 4) The College’s Core Values are assessed periodically by all employees and improvement teams are assigned to address gaps in employee behavior and the Core Values; 5) Program review in both academic and occupational areas is conducted using both institutional effectiveness and academic assessment measures; and 6) Student academic assessment, institutional effectiveness, and student engagement outcomes are used as inputs in the process to update the Strategic Plan each year. The use of national benchmarks and the inclusion of key stakeholders ensure continued quality improvement. Estrella Mountain completes two national benchmark surveys on a regular basis. The college has administered the Noel Levitz Student Satisfaction Inventory and the Community College Survey of Student Engagement (CCSSE). The Noel Levitz survey measures importance and satisfaction with faculty, academic support, and student services. The Community College Survey of Student Engagement builds on retention and student success research. CCSSE questions include how students spend their time; what they feel they have gained from their classes; how they assess their relationships and interactions with faculty, counselors, and peers; what kinds of work they are challenged to do; and how the college supports their learning. Note! As a professional courtesy to the owner of this package, if you use some aspect of this package or have some thoughts about it, please share your feedback via the comments form below.
web links	http://www.emc.maricopa.edu/ie/ie_program.html Estrella Mountain Office of Planning and Institutional Effectiveness http://www.mcli.dist.maricopa.edu/innovate/ Maricopa Community Colleges Innovation of the Year Program
supplements	These items are licensed under a Creative Commons License Download the complete description in PDF format (document) EMCC_IoY05.pdf (335.6 kB) Note! As a professional courtesy to the owner of this package, if you use some aspect of this package or have some thoughts about it, please share your feedback below.
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extra	Last modified: Mar-28-2005 Date created: Mar-02-2005 Visitor count: 3577 Dublin Core Metadata record This package is included in the Innovation of the Year Awards 2005 special collection.