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Ocotillo Retreat 99
Flagstaff, AZ
May 18-19, 1999
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This is a summary from the three group report-outs on each issue

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ocotillo central 		Ocotillo.retreat.99 (xyz reports)

Group Reports:
ISSUE:
Technology Staffing

QUESTION:
What is needed to better equip colleges with adequate staff to support instructional use of technology? What are appropriate staffing numbers/positions? What are are the enticements that would keep valuable staff from leaving for "greener" pastures?

e.g. hiring process, job descriptions, consistent titles/pay scales, attractions for jobs, district support?
What's Important Doable? When? by Whom?
Improve the overall work "culture & environment" for technical employees:
  1. New policy groups
  2. Supervisor training
  3. Cooperation for IT faculty and staff
  4. Grow your own
  5. IT staff training
 1. Yes
2. Yes
3. Yes
4. Yes
5. Yes		 1. 1 year
2. 1 year
3. now
4. now
5. now		 1. HR/IT/ Board
2. EOLT/HR
3. Ron Bleed
4. College/HR
5. Ron Bleed/Colleges
Establish a ratio of technology to staff:
  1. Before purchase train support in equipment
  2. Industry benchmarks
  3. Ratios- $$ of capital machines courses, people
 Yes 1 year ITEC, industry data, faculty
Commitment and dollars from college administrators Yes Next budget year College president and budget manager
Creation of a new classification for computer staffing, i.e. take technology out of MAT Yes 1 year Human Resources with college participation
Equitable staffing formula based on ratios (students/computers, computer staff/computers etc.) Yes Soon (before next 12 months) College effort led by Ron Bleed/ITS
Commitment to Instructional use of technology and funds to support. Have a clear mission; Plan for technology and instruction Yes 1999-2000 Presidents, DIs, and CEC

College Technology Committee
Staffing ratios tied to planning document and industry standards and research
  • Review and revise jobs description and salary schedules by external sources
  • Student resources to supplement staffing
 Yes 1999-2000 College Technology Committee/Staffing Committee

Human Resources + District ITS

Colleges
Training/Re-training appropriate compensation, recognition, and contributions Re-training when appropriate Yes 1999-2000 District, colleges, Responsible Dean

DISCUSSIONS:

  • There needs to be a clear mission for each campus to support technology and technology in instruction; on top of that, there should be commitment to instructional use of technology and support for such
  • District should look into the staffing ratios and tie them to the planning document and look at research standard
  • Review and revise job descriptions and salary structures for technology staff by an external source to give some credibility and independent observations of descriptions and salary structures; look at Student Technology Assistant programs similar to MCC to supplement technology staff as well; provide training/retraining, give recognition to staff, give appropriate compensation when appropriate
  • Strategic planning has been going on for so long; we want to do away with strategic planning!
  • Commitment and dollars from college administrators; doable; accomplished within the next 12 months; district and college presidents/campus budget managers can provide support or kill everything we are trying to accomplish
  • Creation of a new classification for computer staffing; technology staff classified and included with PSA and MAT is not appropriate; doable; accomplished in the next 12 months; human resources with college participation
  • Equitable staffing at the various colleges, according to a formula based on several issues (number students, number applications, what is the make-up of the skill levels within the computer system, etc.); doable; accomplished in next 12 months; ITS and colleges responsible
  • Improve the overall work and cultural environment for technology employees
  • Recommend we have a new policy manual for tech employees
  • Training with supervisors
  • Help identify those employees and have 1 or 2x year convocation of technology and ITS staff to come together; ITS
  • Grow your own models=> college and HR support
  • More formal high level IT staff training; ITS with college support
  • Establish some level of ration of technology to staffing; dollars spent to courses offer, other
  • Should purchases not be approved until certain have support in place?