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Into the Future: What is IT?

Presentation 3 Notes
Diana Oblinger
February 26-27, 2002

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Student Services Paradigm

• University of Minnesota U of M One Stop
• University of North Carolina Greensboro Online Personal Assistants (GroopZ chat window)

New Business Architecture

• Transaction Processing (University of California, 2000)
• Today's Process
• New Business Architecture: Business Portal
• Business Portal Strategies
• Move from static web pages to database driven environment
• Portal linked to campus data warehouses
• Deliver consistent core applications
• Navigational model that is quick and intuitive
• Integrate business information, transactions and online tracking
• Business Portal Features
• People Key to Success
• Benefits
• Easier to find information
• More accurate data available
• Online tutorials and intuitive navigation reduce the need for training
• Reduced workload due to automated workflow
• Fewer transaction errors

Data Driven Decisions

• Decision Making Processes
• Intuition: Information accumulation of data and synthesis without formal analytics
• Verification: Hypothesis is stated then data used to verify or refute the hypothesis. Limited by intuition of user to ask right questions
• Query & reporting: Queries go to databases and generate reports; may include statistical analysis
• Data mining: Discovery-based approach which uses pattern matching and algorithms to find key relationships in data
• Data-driven Campus
• Institutions base decisions on data rather than hearsay or guesswork
• Ensures there is "a single version of the truth"
• Does not imply the institution is ruled by the numbers
• Allows institutions to engage in "what if" scenarios
• Applications include:
• Linking vision, mission and goals to achievements
• Financial systems that provide timely and accurate information

Justifying the Investment

• Investing for Success
• Learner View
• Financial View
• Antipating the Future
• Internal Processes
• Capacity Enchancement

Infrastructure

• Next Generation Infrastructure (Lightfoot and Ihrig, 2002)
• Systems
• Solid IT infrastructure
• Networks
• Hardware
• Replacement/upgrade cycles
• Disaster recovery
• Administrative systems
• Student information systems
• Portals
• Data warehousing /data mining
• Staffing
• IT support staff
• Hiring
• Retention
• Rewards
• Training
• Human costs are an increasing percentage of the total cost of ownership
• Moving to Web Tone
• Next generation Internet
• Identity service providers
• Directory services
• Federated devices (computer; hand-held; cellular)
• Other?

Guidelines

• Necessary vs. Sufficient
• Use of the Internet and the web will be necessary for learning, but not sufficient
• College & universities are important, but learning will extend to other venues
• Cooperation will be a precursor to competition
• A focus on technology will be necessary, but people will be the most challenging
• Guiding Principles
• Focus on the user
• Know your constituents
• Encourage collaboration
• Integrate and augment
• Manage technology as an investment
• Rethink historic assumptions
• Embed policies in procedures
• Enhance what is distinctive
• Readiness Components (Educause, Institutional Readiness Tool)

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